Refund policy

Refund Policy

Thank you for shopping with us. Please read our Refund Policy carefully before placing your order.

No Refunds

All sales are final. We do not offer refunds, returns, or exchanges for any products purchased through our store unless otherwise required by applicable law.

Please ensure that you review all product descriptions, specifications, sizing information, and shipping details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at atlasdropshipusa@gmail.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item and its packaging

We will review your claim and, if approved, provide a replacement or another appropriate solution at our discretion.

Order Cancellations

Orders are processed quickly. Once an order has been placed, it cannot be canceled or modified after processing has begun.

Non-Returnable Items

For hygiene, safety, and inventory reasons, we do not accept returns on any items, including but not limited to:

Sale or clearance items
Gift cards
Personalized or custom products
Pet products that have been opened or used

Shipping Issues

We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control. If your package is lost or significantly delayed, please contact us and we will assist you in working with the shipping carrier.

European Union Customers

If your order is shipped to a country within the European Union, you may have statutory rights, including the right to withdraw from your purchase within 14 days where required by applicable consumer protection laws. These rights are not affected by this policy.